In accordance with health and hygiene regulations, products of a hygiene-sensitive and personal nature cannot be returned or refunded, unless they are in an unused, completely unopened condition with all hygiene tamper resistant seals intact. This includes pillowcases, sheets, slips and baby hats.
Please be aware that under EU hygiene regulations, in order to return a product, all hygiene tamper resistant seals must be intact, and complete with all tags and labels attached. We reserve the right to refuse items that are not returned in an unused, unopened condition. This does not affect your statutory rights.
We are happy to fully refund any unused items (must be unopened as stated above) within 14 days of purchase. Please contact email@example.com for the return address (UK warehouse), should you wish to return an item. Once we have approved a return, your refund will be credited to the original payment method within 10 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 7 business days to appear in your account.
If you believe you received a faulty item, please contact our support team at firstname.lastname@example.org as soon as you receive your order, and we will be happy to investigate further. Please include pictures and a description of the fault, which will make it easier for us to resolve the issue. You will then need to return the item to us for a thorough inspection.
Return shipping charges are your responsibility unless the product is faulty. We do not cover return shipping costs. Please make sure that you keep proof of postage for your return as any item returned to us is your responsibility until it arrives at our warehouse. We advise that you send your item(s) back to us using a tracked delivery service that insures you for the value of the goods.
We will send your items to the address you enter at checkout. We will not take responsibility for any mistakes or typos in the address.
We will not refund duties, taxes or shipping costs.
We do not take any responsibility for how you wash or treat the products. Please check the care label and, if in doubt, contact us.